You can request a refund if any of the following apply:

1. Your mentor has been unresponsive for over a week without prior notice.

• You must have made an active effort to use the service (at least two follow-ups in the weeks prior).
• If both parties have been unresponsive, a refund is at the mentor's discretion.

2. Your mentor agrees to issue a refund.

• Attach proof and a written agreement from your mentor.
• The refund request will initially be sent to your mentor.

3. There has been major misconduct, a breach of trust, or harassment by the mentor.

If you're feeling unsafe or personally attacked in a mentorship (please attach proof), also consider reaching out to our support.

4. The mentor has not provided any of the agreed services or broken the mentoring agreement.

You must have made an active effort to schedule or use the service (at least two follow-ups in the past month).

When Refunds Do Not Apply

Refunds will not be issued for:

• Not reaching your personal goals.
• The mentorship ended over a week ago without a prior dispute.
• Dissatisfaction with progress despite receiving the service.
• Missed or unattended calls by the mentee.
• Forgetting about the mentorship for over a month.
• Deciding mentorship isn’t working out.
• Requests without a specific reason.
• Transactions older than 30 days.

How to Open a Refund Request

Before submitting a refund request, please review this policy to ensure your situation qualifies. Refunds can be requested through our refund form.

• If the mentor accepts the request, the refund is processed within 5-10 business days.
• If the mentor declines the request, our support team will review the case within 5 business days based on this policy and decide accordingly.