Refund Policy

You can request a refund if any of the following apply:

1. Your mentor has been unresponsive for over a week without prior notice.

• You must have made an active effort to use the service (at least two follow-ups in the weeks prior).
• If both parties have been unresponsive, a refund is at the mentor's discretion.

2. Your mentor agrees to issue a refund.

• Attach proof and a written agreement from your mentor.
• The refund request will initially be sent to your mentor.

3. There has been major misconduct, a breach of trust, or harassment by the mentor.

If you're feeling unsafe or personally attacked in a mentorship (please attach proof), also consider reaching out to our support.

4. The mentor has not provided any of the agreed services or broken the mentoring agreement.

You must have made an active effort to schedule or use the service (at least two follow-ups in the past month).

When Refunds Do Not Apply

Refunds will not be issued for:

• Not reaching your personal goals.
• The mentorship ended over a week ago without a prior dispute.
• Dissatisfaction with progress despite receiving service.
• Missed or unattended calls by the mentee.
• Forgetting about the mentorship for over a month.
• Deciding mentorship isn’t working out.
• Requests without a specific reason.
• Transactions older than 30 days for Australia and older than 14 days for other countries.

*Notes: The platform fees (17 - 20%) and Stripe transaction fees can't be refunded.

See how to request a refund here

Scope of Service

What can I expect from mentors?

What exactly you can expect during a mentorship highly depends on your mentor and is usually designated on their "Coaching Plan" on their profile.

What you can and should expect from any mentor:

• Availability as needed for questions, advice, and guidance.
• 1 - 1 online sessions
• Guidance on working towards your personal goal.
• Flexibility when it comes to goal changes and help requests
• Actionable coaching, such as help with job interviews, CV checks, and career guidance.
• A stable point of contact. Whatever might happen in your career - your mentor is there for you.

What you can't expect from our mentors:

• Doing your work: Writing your CV/Cover letter, going in-depth in your code, developing new features, or spending hours on debugging. They are guides, not freelancers and usually guide you for a price way below their usual rates.
• A pre-structured curriculum. Mentors will help you personally, not give you lectures that you could also find online. They are happy to point you toward the right resources though.
• Around-the-clock support. Mentors are there for you in their down- and free time. They might have busy schedules sometimes too and might not always be able to respond in the span of a few minutes.
• Instant replies. Our mentorships are designed to be long-term (most mentorships are longer than 30 days). Don't panic if your mentor doesn't reply for a few hours, they have full-time jobs and might be busy - just be sure that you are still a priority (and get in touch if you feel neglected).